General Information

We will make every attempt to ensure your luggage is handled with care, and take every care to make sure all of your baggage arrives at your destination. The extent of the airlines liability is based on the weight of the luggage and not its value. JupiterAirline does not accept liability for fragile, valuable, perishable articles.

Identitfication

Every piece of your checked baggage must be labelled with your name and destination address, we suggest a label should always be placed inside each piece of baggage.

We will be pleased to supply you with suitable stickers and labels free of charge. Please attach these to your baggage before departure to avoid unnecessary delays when checking in.

Do not forget to remove tags and labels left over from previous flights - they may cause your baggage to be delayed. We will not be responsible for, or have any liability in respect of, articles removed from your Baggage by airport security personnel acting in accordance with any applicable regulations.

You are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should your Checked Baggage not be claimed within three (3) months of the time it is made available, we may dispose of it without any liability to you.